How It Works
When disaster strikes, we know how important it is to get your life back on track. That’s why we make our process as simple and as efficient as possible. We diligently work with you and your insurance provider to ensure the best customer service and results.
Our proven six-step process begins with a call to our 24/7, 365-days-a-year customer service center.
Call us at 888-428-4808 immediately after your damage occurs.
Within minutes, our trained customer service staff will schedule a time for a loss coordinator to visit your home, assess the damage and remove affected items.
Our loss coordinators can help you.
Clothing that you will need back immediately will be separated and delivered back within 24-48 hours from the time of original pick up. Please inquire about our Salvation Army Program.
We do not charge for unrestorable items.
If any of your items are unrestorable, in that they cannot be returned to a pre-loss condition, we will deliver them in a sealed box with an attached list of enclosed items. Packing the items ensures that unrestorable items do not contaminate restored items.
The Dry Cleaner by Val will deliver your clothing to any temporary location.
If you are living somewhere other than your permanent residence, The Dry Cleaner by Val will deliver your items to any temporary residence.
We offer FREE long term storage.
We understand returning home takes time so we accommodate you at no extra cost.
We pride ourselves in superior customer service.
The Dry Cleaner by Val appreciates your feedback to improve our care. In order to ensure that all of our customers are satisfied we ask that you fill out a Quality Assurance Evaluation. Please return by mail or fill out right here on our website!